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SHIPPING POLICY

Shipping Policy

1. General Information

At Roce Fine Jewel, we strive to provide efficient and reliable shipping for all our customers. This Shipping Policy outlines the terms and conditions related to the shipping of our products.

2. Processing Time

  • All orders are processed within [2-3] business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

3. Shipping Rates and Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • We offer the following shipping options:

    • Acs Courier: Estimated delivery time, e.g., 2-3 business days

    • Akis Express: Estimated delivery time, e.g., 2-3 business days

    • Box Now: Estimated delivery time, e.g., 3-4 business days

4. Shipping Destinations

  • We currently ship to addresses within Cyprus and Greece.

  • Note that we do not ship to PO boxes or APO/FPO addresses.

5. Order Tracking

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  • You can track your order via the link provided in the email.

6. Shipping Restrictions

  • Some items may be subject to additional shipping restrictions due to size, weight, or destination.

  • Custom or personalized items may require additional processing time.

7. Customs, Duties, and Taxes

  • Roce Jewel is not responsible for any customs and taxes applied to your order.

  • All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

8. Damages and Lost Packages

  • Roce Jewel is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.

  • Please save all packaging materials and damaged goods before filing a claim.

9. Returns and Exchanges

  • Our Returns and Exchanges Policy [link to Returns and Exchanges Policy] provides detailed information about options and procedures for returning your order.

10. Contact Information

For more information about our shipping policy, if you have questions, or if you would like to make a complaint, please contact us by email at Rocejewel@hotmail.com

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